Term and Conditions

Last Updated: [Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ who wish to purchase Asian specialty food products. By using our site, you confirm you have legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on flavorburstfoods.com, including text, graphics, logos, and product descriptions, is our property or licensed to us and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our products (from beverages to frozen delicacies), including:

• Ingredients and allergens
• Country of origin
• Storage requirements
• Expiration dates

While we strive for accuracy, minor variations may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.

3. Ordering Process

3.1 Order Placement

By placing an order, you:

• Agree to pay the full amount including shipping
• Confirm all provided information is accurate
• Accept responsibility for any customs duties or import taxes

3.2 Order Confirmation

Order confirmation emails do not constitute acceptance. We reserve the right to refuse orders for any reason, including suspected fraud or product unavailability.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Payment Security

All payments are processed through secure gateways. We do not store full credit card details on our servers.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or supplier changes, though this won’t affect confirmed orders.

5. Shipping Policy

5.1 Shipping Options

We offer:

• Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
• Free Shipping: EMS for orders over $50, 15-25 business days

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Customers are responsible for:

• Providing accurate shipping addresses
• Any customs fees or import restrictions

5.3 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends/holidays). Delivery estimates begin after shipment.

6. Returns and Refunds

6.1 Return Eligibility

Returns must be initiated within 15 days of delivery for:

• Unopened, non-perishable items (canned goods, dried food, etc.)
• Products in original condition with packaging intact

Non-returnable items include:

• All fresh/chilled products
• All frozen food items
• Opened food products

6.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include order number and product details
3. Wait for return authorization
4. Ship items to our Seattle facility (customer pays return shipping unless our error)

6.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after return approval. Original shipping fees are non-refundable unless the return is due to our error.

7. Customer Responsibilities

7.1 Account Security

Customers are responsible for:

• Maintaining account confidentiality
• All activities under their account
• Promptly notifying us of unauthorized access

7.2 Product Use

Customers must:

• Follow all storage instructions (especially for perishable items)
• Check expiration dates upon receipt
• Use products according to manufacturer guidelines

8. Liability Limitations

8.1 Product Liability

FlavorBurst Foods is not liable for:

• Any allergic reactions or health issues from product consumption
• Improper storage or handling after delivery
• Minor product variations from descriptions

8.2 Website Operation

We are not responsible for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Any consequential damages from website use

9. General Provisions

9.1 Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance.

9.2 Governing Law

These terms are governed by Washington State law. Any disputes shall be resolved in Seattle courts.

9.3 Contact Information

For questions about these terms:

FlavorBurst Foods
451 Elliot Avenue
Seattle, US 98109
Email: [email protected]
Hours: Monday-Friday, 9am-5pm PST