Welcome to FlavorBurst Foods! We’re your trusted source for authentic Asian ingredients delivered worldwide. Below you’ll find answers to our most common questions about our products, shipping, and more.
About Our Products
What types of Asian specialty foods do you offer?
We specialize in premium Asian ingredients across multiple categories including:
- Beverages and energy health drinks
- Brown glutinous rice and other rice products
- Canned goods and dried foods
- Fresh, chilled, and frozen items (noodles, udon, fish cakes, rice cakes)
- Dried vegetables and drink mixes
- Flour powder mixes and pantry staples
How do you ensure the quality of frozen products during shipping?
We take special care with our frozen and chilled items:
- Temperature-controlled packaging with gel packs
- Insulated liners for frozen food packages
- Expedited shipping options for temperature-sensitive items
- Careful hand-packing by our experienced team
Do you offer any discounts on your products?
Yes! We regularly offer 20-40% discounts on premium products, especially when you take advantage of our free shipping on orders over $50. Combine orders with friends or family to save even more.
Shipping & Delivery
Where do you ship and how long does delivery take?
We ship worldwide (excluding Asia and select remote areas) with two shipping options:
- Standard Shipping: 10-15 days via DHL/FedEx ($12.95 flat rate)
- Free Shipping: 15-25 days via EMS (for orders over $50)
How are orders packaged for international shipping?
Every order receives special attention:
- Hand-packed with appropriate insulation
- Frozen items receive gel packs and insulated liners
- Fragile items are carefully protected
- Shipped from our Seattle facility
Can I track my order?
Absolutely! We provide tracking information via email as soon as your order ships. You can follow your package every step of the way until it arrives at your doorstep.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account lets you track order history, save favorite products, and checkout faster in the future.
Returns & Exchanges
What is your return policy?
We stand behind every product we deliver:
- Returns accepted within 15 days of receipt
- Quality promise – if something isn’t right, we’ll make it right
- Contact our flavor specialists at [email protected] to initiate returns
What if my order arrives damaged or incorrect?
We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged/incorrect items and your order number. We’ll work quickly to resolve the issue.
Do you offer refunds for perishable items?
Due to the nature of perishable goods, we can only offer refunds if items arrive spoiled or damaged. Our temperature-controlled packaging ensures this is rare, but if it happens, we’ll make it right.
Contact & Support
How can I contact customer service?
Our flavor specialists are happy to help! Email us at [email protected] for any questions about products, orders, or deliveries.
What are your business hours?
Our Seattle team is available Monday-Friday, 9am-5pm PST. While we may not respond immediately outside these hours, we’ll get back to you as soon as possible.
Still have questions? Our team of flavor specialists is always here to help you bring authentic Asian flavors to your kitchen. Email us at [email protected] and we’ll respond within 1 business day.